IcadPay

Instant Settlements

Real-time processing, every hour of every day

IcadPay processes payments end-to-end in real time. Whether you are topping up airtime or paying for a subscription, value is delivered instantly — 24 hours a day, 7 days a week, including public holidays.

1How instant settlement works

When you complete a payment on IcadPay, the following happens automatically:

  • Your payment is authorised and captured in real time
  • We communicate with the biller's system immediately
  • The biller activates the service (token, data, subscription) within seconds
  • You receive a confirmation notification via SMS and email
  • Your transaction appears in your history straight away

2Settlement timelines by service

  • Airtime recharge — under 10 seconds
  • Data bundles — under 30 seconds
  • Electricity tokens — under 60 seconds
  • Cable TV renewal — under 60 seconds
  • Education payments — 1–5 minutes (biller-dependent)
  • FCT IRS payments — confirmed immediately, receipt available within minutes

3What happens if a biller's system is down?

In the rare event that a biller's system is unavailable, IcadPay will:

  • Notify you immediately that the service is temporarily unavailable
  • Hold your payment safely and retry automatically when the service is restored
  • Send you a confirmation once the delivery is complete
  • Offer a full refund if the issue cannot be resolved within 24 hours

You will never lose money due to a biller outage. If you are debited and the service is not delivered, a refund is guaranteed.

Frequently Asked Questions

Common questions about instant settlements

Yes. IcadPay operates 24/7, 365 days a year. Bank holidays and weekends have no effect on bill payment processing times.

Occasionally the electricity distribution company's (DISCO) vending server may be slow or under maintenance. This can add a few extra minutes. If your token does not arrive within 10 minutes, contact support with your transaction reference.

Yes. A detailed receipt is sent to your registered email address after every successful transaction. You can also download receipts from your transaction history at any time.

If you are debited but the service is not delivered, a refund is automatically initiated within 24 hours. If you do not receive the refund within 3 business days, contact our support team with your transaction reference number.

You will see a success screen immediately after payment. An SMS and email confirmation are also sent to your registered contacts. You can verify any transaction in the History section of your account.

Still have questions?

Our support team is available every day from 8 am to 10 pm.

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Live chat

Under 2 min

Email

Under 2 hrs

Phone support

Via portal